Thank you for choosing Uttam Mukhwas & Munchies. We are committed to providing you with a smooth, reliable and transparent shipping experience.
Please review the following Shipping Policy to understand how we process and deliver your orders.
1. Order Processing Time
Orders placed with Uttam Mukhwas & Munchies are typically processed and shipped within 4 business days after the order is successfully placed and payment is confirmed.
Business days do not include Sundays and public holidays.
Processing time may be longer during festivals, promotional periods, high-order volumes or other unforeseen circumstances.
2. Shipping Methods
We may offer different shipping options depending on your delivery location and order.
Available shipping options, including standard or express delivery where applicable, will be displayed during the checkout process.
3. Shipping Carriers
We work with reliable third-party shipping and logistics partners to facilitate the secure and timely delivery of your orders.
The shipping carrier may vary depending on your delivery location, order size and available service.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation containing the applicable tracking information.
You can use the tracking details provided to monitor the status and progress of your shipment.
In some cases, tracking information may take some time to become active after the order has been shipped.
5. Estimated Delivery Time
Estimated delivery times may vary depending on:
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Your shipping location.
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The shipping method selected.
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Availability of the shipping service.
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Weather conditions.
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Public holidays.
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Operational or logistical delays.
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Other circumstances beyond our reasonable control.
Any estimated delivery timeline displayed during checkout is an estimate and is not a guaranteed delivery date.
6. Shipping Charges
Shipping charges, if applicable, are calculated based on factors such as your delivery location, order details and the shipping method selected.
The applicable shipping charges will be displayed during checkout before you complete your purchase.
7. Shipping Address
Providing an accurate and complete shipping address is the customer's responsibility.
Please carefully verify your:
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Name
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Mobile number
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House/Building number
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Street/Area
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City
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State
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PIN code
before placing your order.
Uttam Mukhwas & Munchies may not be responsible for delays, failed deliveries or additional charges resulting from an incorrect, incomplete or inaccurate shipping address or contact information provided by the customer.
8. Lost, Damaged or Incorrect Orders
If your order is lost during transit, arrives damaged, or you receive an incorrect product, please contact us as soon as possible after receiving or noticing the issue.
For damaged or incorrect products, an unboxing video is compulsory for us to evaluate the condition of the package and product at the time of delivery.
The unboxing video should:
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Begin before or while opening the parcel.
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Clearly show the package and the opening process.
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Show the product received.
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Clearly show any damage, defect or incorrect product.
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Continue until the product has been fully inspected.
Please refer to our Refund & Exchange Policy for complete eligibility requirements and the exchange procedure.
9. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including weather conditions, transportation disruptions, operational issues, public holidays, natural events or other unforeseen circumstances.
In such situations, we will work with the relevant shipping partner to assist with the delivery where reasonably possible.
10. Return Shipping
Uttam Mukhwas & Munchies follows a No Return and No Refund Policy, except for eligible cases covered under our Refund & Exchange Policy.
Where an exchange is approved because of a damaged or incorrect product, the shipping arrangements will be communicated by our customer support team based on the circumstances of the case.
Please refer to our Refund & Exchange Policy for further details.
11. Contact Information
If you have any questions or concerns regarding your order or this Shipping Policy, please contact us:
Uttam Mukhwas & Munchies
123 Business Avenue
Hyderabad, Telangana – 500001
India
Phone: +91 98765 43210
Email: support@uttammukhwas.com
