Uttam Mukhwas & Munchies operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a convenient and curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another individual.
Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details including your name, billing address, shipping address, phone number and email address.
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Payment and financial information including payment method, transaction details, payment confirmation and other information required to process your payment. Payment card information may be processed securely by our payment service providers.
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Account information including your account details, login information, preferences and settings, where you choose to create an account.
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Transaction information including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions.
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Communications with us including information you provide when you contact us for customer support, product enquiries, feedback or other communications.
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Device information including information about your device, browser, network connection, IP address and other technical identifiers.
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Usage information including information about how, when and where you interact with or navigate through our Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, place an order, visit or use our Services, contact us, subscribe to communications, submit a review or otherwise provide information to us.
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Automatically through our Services, including information collected from your device when you browse our website through cookies and similar technologies.
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From our service providers, including technology providers and other companies that collect or process personal information on our behalf.
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From our partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to provide and improve our Services, including to:
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Process and fulfill your orders.
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Process payments and transactions.
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Arrange shipping and delivery.
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Process returns, refunds and exchanges.
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Provide customer support.
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Maintain and manage customer accounts.
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Remember your preferences and items you are interested in.
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Provide product recommendations and a personalized shopping experience.
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Improve our website, products, services and customer experience.
Marketing and Advertising
Where permitted by applicable law and based on your preferences, we may use your personal information to send marketing, promotional and advertising communications by email, SMS or other communication methods.
We may also use information about your interactions with our Services, such as products you have viewed, purchased or added to your cart, to provide relevant advertisements and promotional content.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Security and Fraud Prevention
We may use personal information to:
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Protect the security of our website and Services.
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Authenticate customer accounts.
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Detect, investigate and prevent fraudulent, illegal, unsafe or malicious activity.
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Protect our customers, business and Services.
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Comply with applicable security requirements.
If you create an account with us, you are responsible for keeping your account credentials confidential and should not share your login details with others.
Communicating With You
We may use your personal information to communicate with you regarding:
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Your orders and transactions.
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Delivery and shipping updates.
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Returns, refunds or exchanges.
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Customer service requests.
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Account-related matters.
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Products, services or other information you have requested.
Legal Reasons
We may use and process your personal information to comply with applicable laws and regulations, respond to valid legal requests from government or law enforcement authorities, resolve disputes, enforce our terms and policies, and protect our legal rights and the rights of our customers and others.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as permitted by applicable law.
These may include:
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Shopify, payment providers, vendors and service providers that help us operate our website and business, including payment processing, data analytics, customer support, cloud storage, fulfillment, shipping and technology services.
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Business and marketing partners that assist us with marketing, advertising and promotional activities, where permitted by applicable law.
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Shipping and delivery partners when necessary to fulfill and deliver your orders.
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Third parties when you direct or consent to the disclosure, such as when you use social media features, third-party integrations or other services.
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Our affiliates or related business entities, where applicable.
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Legal and regulatory authorities, when required by law or when reasonably necessary to comply with legal obligations, protect our rights, prevent fraud or protect the safety of our customers, business or Services.
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Business transaction parties in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy or similar business transaction.
We do not disclose your personal information except as described in this Privacy Policy, as directed by you, or as otherwise permitted or required by applicable law.
Relationship With Shopify
Our Services are hosted and powered by Shopify. Shopify provides the technology and infrastructure that enables us to operate our online store and process customer transactions.
Information you submit through our Services may be transmitted to and processed by Shopify and other service providers in order to provide and improve the Services.
Shopify may also process certain personal information according to its own privacy policies and applicable legal requirements. Shopify provides privacy controls and information regarding how it handles personal information.
For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to websites, applications or online platforms operated by third parties.
If you choose to visit a third-party website or use a third-party service, you should review its privacy policy, security practices and terms of use.
Uttam Mukhwas & Munchies is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not own or control.
Children's Data
Our Services are not intended to be used by children without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review the matter and take appropriate action where required by applicable law.
Security and Retention of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, disclosure or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute or perfect security.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and accounting records, comply with legal obligations, resolve disputes, enforce our agreements and protect our legitimate business interests.
The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These may include:
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Right to Access: You may have the right to request access to personal information that we hold about you.
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Right to Delete: You may have the right to request deletion of your personal information, subject to applicable legal exceptions.
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Right to Correct: You may have the right to request correction of inaccurate or incomplete personal information.
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Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a commonly used format.
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Right to Withdraw Consent: Where processing is based on your consent, you may have the right to withdraw that consent, subject to applicable law.
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Marketing Preferences: You may opt out of promotional emails or messages by using the unsubscribe option provided in those communications or by contacting us.
To exercise an applicable privacy right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Complaints
If you have concerns or complaints about how we collect, use or process your personal information, please contact us using the contact details provided below.
We will review your concern and take reasonable steps to address it in accordance with applicable law.
Depending on your location, you may also have the right to lodge a complaint with the relevant data protection or regulatory authority.
International Transfers
Your personal information may be processed, stored or transferred outside the country in which you live.
When personal information is transferred internationally, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection and privacy laws.
Because our Services are powered by Shopify and may involve third-party service providers, your information may be processed in countries other than India where those providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory obligations.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised policy on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:
Uttam Mukhwas & Munchies
123 Business Avenue
Hyderabad, Telangana – 500001
India
Phone: +91 98765 43210
Email: support@uttammukhwas.com
